Have a browse, add a case to your basket and checkout! Or if you're a techno-phobe, give us a bell on 01603 281800 and we'll place an order for you.
We ship in cases of 6, 12 and 15 and offer FREE delivery on orders of £75 or more (N.B. free delivery excludes voucher spend and out-of-area postcode areas).
You'll need to register your details with us before you buy, including your card details, so we know where to send the wine to and we can check you're over 18. We'll never pass your details onto any 3rd parties (other than people like Parcelforce, who need your address to deliver your wine!).
We accept Visa, Mastercard, American Express and Switch/Maestro/Solo cards - and you'll need to make sure your billing address matches the address your bank holds or we won't be able to verify your card.
We can add a gift message and specific delivery instructions to your order. Just add these on the checkout page.
You have a few options...
Still not sure what to go for? Give us a bell on 01603 281 800 and ask to speak to one of our friendly Wine Advisors - who will bespoke you a case to match YOUR taste-buds.
Happy days! To claim your voucher, click on the 'Got a Voucher' link on the homepage, enter your code and password details and hit the 'claim now' button.
The case we offer on the confirmation page is always the best deal, but feel free to browse the site and pick another case (OR build your own). The recommended case will always be there, right on your homepage.
N.B. Most of our vouchers have a minimum spend and you'll find all the blurb on the voucher itself. If for example, you have a £40 voucher with a minimum spend of £59.99, you need to add at least £59.99 worth of wine to your basket before your voucher will be deducted.
For full voucher T&Cs and our fair usage policy please click here.
If you want to cancel your order for any reason, give us a bell on 01603 281800 as soon as possible after you've ordered, and we'll cancel it for you and give you your money back.
N.B. Because we offer Next Day Delivery as standard, it isn't always possible to cancel your order because our warehouse team move VERY quickly! But you can refuse to accept the wines when they arrive (just tell Parcelforce to return them to us). We'll then refund your money when the wine arrives back at our warehouse.
If you don't like a wine, or it's corked or damaged, then we'll give you a full refund.
Email us at hello@nakedwines.com OR call us on 01603 281800 and we'll sort it out for you.
N.B. If you have several bottles of the same wine that you want refunding, please don't open them as we'll come and collect them. We'll let you know when you get in touch.
Our standard delivery service is Next Business Day for just £4.99, to most UK addresses, when you order before 5pm.
If we are swamped with orders, we might bring the 5pm cut-off forward so that we can keep our promise to the customers who have already ordered. If in doubt, just check the count-down clock at the top of the page.
If you don't want your wine to be delivered Next Business Day, you can delay delivery by up to 5 days (which you can select at Checkout).
We also offer Saturday delivery for £6.99 AND free delivery on all orders of £75 or more (N.B. free delivery excludes voucher spend and out-of-area postcode areas).
We use Parcelforce to deliver your wine
They will leave it in a safe place if you're not in (leave instructions at checkout)
And IF your wine gets nicked or damaged, we'll replace it free of charge
If you have any delays or problems, just give us a call on 01603 281800.
Our standard delivery service (i.e. next working day for £4.99, free delivery for orders over £75 and Saturday morning delivery for £6.99) does not apply to certain postcodes.
Angels are a very special group of people who support talented winemakers by saving £20 a month towards their next order.
In exchange, they save at LEAST 25% (and up to 50%) every time they buy. And they get access to a whole host of other benefits such as a FREE premium bottle every month if they decide to order - and invitations to exclusive tasting events.
Click here to find out more and join this special group.
PLUS, we never send you wine without being asked. This is not one of those dodgy wine "clubs" you can never get out of!
We invest your cash (at no risk to you!) in discovering and funding new and exciting wines and winemakers.
Often, because we know our Angels are ready and waiting with cash to spend, we tell a winemaker we'll buy their entire production of a wine, which drives the price down. A saving we pass on to you.
We also use it to help fund better grapes, barrels, or bottling.
Whatever it is, you can be sure it's helping you drink better wines, for less money!
Yes, you can ask us to refund you any unspent balance whenever you like.
Become a Naked Wine Angel here.
You can cancel at any time right here i.e. you're not committing to a thing!
If you do cancel, we'll refund you all the money you've paid in.
Yes, you can take a 'payment holiday' whenever you like. Simply email us at hello@nakedwines.com
You can also change your monthly payment to any multiple of £10 by going to the 'Account' tab of your Naked Me page. And you can change the day we take your payment.
To read our full Angel T&Cs please click here.
What's Naked MarketPlace and who is it for?
Naked MarketPlace is a place for us to show you the PICK of the parcels offered to us, at the best price we can negotiate for you. The deals are set up so that everyone wins:
Every week we invite ONE winemaker, from the hundreds that we hear from, to pitch a parcel of their wines directly to you. We pick them because we think they're making delicious wines and need a helping hand.
If you like the look of the wine, click on the 'BID NOW' button to place a bid for a case. If the winemaker reaches the minimum number of bids, then the deal is on!
We'll take payment when the pitch ends, and deliver your wine when it arrives in the UK (see estimated delivery date on the pitch detail page).
What does Naked Wines get out of it?
Naked Wines charges winemakers a flat 10% commission i.e. ALL your money (minus our commission, the tax man's cut and shipping costs) goes directly to the winemaker.
How do I know the discounts are genuine?
The RRP price is the price you would have to pay if it was on sale elsewhere in the UK.
Is it cheaper than buying wine in the supermarket?
Probably. Our margins are certainly lower than the supermarkets - so you should get a lot more wine for your money.
How do I know if the wine's any good?
We've tried the wines and stand by their quality. And if you don't like them, we'll give you your money back.
Why do I have to wait for my wine?
To get the best possible price, we ship the wine directly from the winemaker to your door. So you have to wait until the minimum number of cases are sold and the deal is done. Once you've got your wine, you'll forget about the wait!
When will I know if my bid's successful or not?
We will email you at the end of each deal to tell you whether you've secured your wine or not. N.B. Each deal runs for a week, and you can check the end time against each deal.
When do you take my money?
We will debit your registered Naked Wines' credit / debit card when the pitch ends (OR we will use any cash in your Naked Wines' account) and ONLY if you've secured your wine.
Is delivery included in the price?
Yes! The price you bid includes delivery to your door.
Where do you deliver to?
We deliver to most UK households.
Can I pick a delivery day / time?
No but we will email you about a week before delivery to let you know when it's arriving.
What if I'm not at home when you deliver?
No worries, we will use the default delivery instructions on your account i.e. 'leave behind the wheelie bin' or 'leave with neighbours at no. 22'
What if you leave it outside my house and it gets nicked or damaged?
We will give you a full refund (but we won't be able to replace the wine because the winemaker will generally only deliver the amount of wine ordered).
Are there Angel discounts on these cases?
Nope. Most of these wines are already made and already have HUGE discounts - so they don't need Angel backing. We therefore don't want to compromise the Angel scheme by adding additional Angel discount.
Are these deals better than the Angel deals? Should I stop being an Angel?
It's like comparing Apples with Pears i.e. they're two very different deals! As an Angel, you can invest in independent winemakers who need a helping hand, in return for at least 25% off and Next Day Delivery. With Naked MarketPlace, you can pre-order wine that's already been made, at a very good price - by negotiating directly with the winemaker. So there's no reason why you can't do both! N.B. From time to time, we will use the MarketPlace to raise cash for winemakers who need your support.
As a business, is Naked Wines still supporting small, independent winemakers?
Definitely. We will continue to support and fund independent winemakers, in return for exclusive wines at preferential prices - for YOU.
What is MarketPlace and how does it work?
Naked MarketPlace is a platform where ONE winemaker gets to pitch their wine to our customers each week. There is ONE price and ONE minimum quantity, so the pitch must achieve a minimum quantity of bids for the deal to work. We take 10% commission so everyone gets a fair deal.
Who are Naked Wines?
Naked Wines is a UK wine retailer, set up to support independent winemakers. With over 200,000 online customers, and shipping over 10,000 bottles of wine per day, Naked is the fastest growing online wine retailer in the UK.
Key benefits
No agents, no buyers
10% commission, no other costs
You control volumes and pricing
No bad debt risk
Wine ships in 4 weeks. Payment in 10 days.
When you pitch to us, you decide the wine, the price you want, and the minimum volume you need to justify that price. You offer 6 bottles of that wine to Naked customers. And they decide whether to buy or not. If the minimum volume is achieved, the deal becomes binding and you are obliged to supply the wine. If the minimum is not achieved, then the deal is off.
Who gets picked?
In theory any winemaker can be picked to feature on MarketPlace. But there must be a compelling reason for your wines to sell, especially if you are unknown to our customers. So drop us a mail.
Anyone can pitch their wines to us. The only criteria are that the wine needs...
What's next?
Email us at suppliers@nakedwines.com and tell us why you should be next.
Where do I send my samples?
Please send two bottle samples to The Loft, Holland Court, The Close, Norwich, NR1 4DY, marked to the attention of Eamon FitzGerald.
Ever wondered what 'Naked Me' is?
It's YOUR personal Naked page, with loads of cool, free, useful stuff - relevant to YOU!
On your Naked Me page you can:
PLUS we'll post other personal recommendations, alerts and invitations. And if you're an Angel you'll find a FREE bottle on your Naked Me page every month - so well worth a visit!
You can access your personal Naked Account page from within 'Naked Me'.
In your account you can:
PLUS you can check:
All you need to do is use the drop-down menu at the top of your 'Account' page.
You might have spotted that there's a lot of chatter on the website...
Unlike any other online wine retailer we know, you can:
We rely on feedback from customers so we can grow and improve - so please don't be shy!
Our winemakers in particular love hearing what you think, so when they're working on new vintages, they know what our customers are looking for!
Here are a few ways you can interact:
N.B. You need to be registered and logged-in to post on the site.
TOP TIP: The BEST place to start is to join our Naked Novices group and introduce yourself!
You can also find us on Facebook and Twitter:
If you have a question or would like to know a little bit more about us, you might find the links on the right of this page useful.
If you have a problem or can't find the answer to your question, you can get in touch with one of our lovely customer service advisors who are always happy to help and have a bit of a natter!
N.B. We try our best to answer all emails within 24 hours Monday to Friday.
01603 281800
N.B. Our call centre is open Monday to Friday from 9am until 6pm.
Email Francesca Underhill
N.B. Please don't send any customer service enquiries to Francesca
If you would like to team up with Naked Wines, to see if we can support each other's business in any way, please email us at partners@nakedwines.com
N.B. Emails to this address will go straight through to our New Business Team who will try their best to get back to you within 24 hours Monday to Friday.
We're a happy bunch at Naked Wines HQ and there's quite a few of us. We currently employ around 50 people and most of us are based in the fine city of Norwich.
Here are a few of the team who you're most likely to bump into around the website.
If you've already made your wine, you can pitch it directly to our customers.
If you have not yet made your wine, we can help finance you to do so.
If you would like to team up with Naked Wines, to see if we can support each other's business in any way, please email us at partners@nakedwines.com
N.B. Emails to this address will go straight through to our New Business Team who will try their best to get back to you within 24 hours Monday to Friday.
